What is innoinsure?

In 2014, Innoinsure started as an official office of SegurCaixa Adeslas. Starting from 2023, we have been extending our business scope and currently operate jointly as the licensed offices of SegurCaixa Adeslas, ASISA, and DKV. Subsequently, we will introduce products from more insurance companies as the need arises, aiming to recommend the best-suited options for different situations and provide top-notch service to our clients.

We are NOT an insurance broker

We are an alliance of licensed offices of multiple insurance companies, instead of a broker, which gives our customers the following advantages.

• Contract insurance directly with the insurance company. No intermediary.
• Our offices and our customers’ policies are regulated and supervised by each insurance company. 
• Faster contraction and better customer service thanks to our direct access to each insurer’s system.
• We cut out the middleman and broker fee to guarantee you the best prices and latest discounts.

About DKV

DKV is a leading international insurance company headquartered in Germany. With more than 40 million clients, DKV is one of the largest health insurance companies in Europe. It’s part of ERGO Group, a major insurance group in Europe, and Munich Re, one of the world's leading reinsurers.

DKV operates in over 30 countries in Europe (Germany, the UK, Belgium, Luxembourg, Norway, Sweden, Spain, Italy) and Asia (China, India, South Korea)

In Spain, DKV stands out as the most highly rated insurance company by customers. With 51,000+ doctors and 1,000+ medical centers, it offers access to the best private medicine service.

• The registration number of our DKV Office office 0260003192.
• The registration number in the Directorate-General for Insurance and Pension Funds is: C-0161

About Asisa

Asisa is one of the top insurers in Spain, with 18 of its own hospitals and more than 3 million clients. Asisa was created by doctors and managed by doctors to put patients first. With more than 50 years of history, Asisa is one of oldest insurance companies in Spain. It offers the most comprehensive coverage.

• The registration number of our Asisa Office office is M8813.
• The registration number in the Directorate-General for Insurance and Pension Funds is: C-0461

About Adeslas

SegurCaixa Adeslas is one of the leading Non-Life insurance companies in Spain, part of the Mutua Madrileña Group and owned by CaixaBank. With 40 years of experience, SegurCaixa Adeslas is a leader in health insurance with a market share of 28%. In addition, the company operates in the rest of the Non-Life lines: Home, Accidents, Auto, Funeral, and others.

• The registration number of our SegurCaixa Adeslas Office office is 0243.
• The registration number in the Directorate-General for Insurance and Pension Funds is: C-012

Problems we solve

It started with “Why”:

• Why is it so difficult to find the right insurance for a visa or residency application?

  Legal provisions can be complicated, and no insurance company cares what insurance is suitable for a visa/residency application because the market is small.

  We care, as we keep seeing anxious customers eager for advice. Our Legal Department studies related laws and consults embassies and immigration departments directly to ensure our insurance meets requirements.

• Why is it so hard to get help for non-Spanish speakers?

  “I used to stay on the phone for 30 minutes just to pass a Spanish-speaking machine.” Getting support can be irritating in any country, and it worsens when you don’t speak the language.

  We eliminate barriers and simplify it in a few clicks, in your mother tongue.

• Why does it take forever to get the insurance documents?

  The medical review step can take days, and issuing documents more days. How many of you had to reschedule your application appointment?

  We respect your time and we want to lighten your burden of paperwork. Gladly we’re empowered by the latest technology to reduce days to hours.

Our values

• Treat customers the way we want to be treated.

  We spoil our customers with the best customer experience among all insurance companies in Spain.

• Innovate to benefit customers.

  Get insured quicker, easier, and cheaper. Receive support smoother, closer, and warmer.

• We build trust.

  Trust comes from efficiency, accuracy, professionalism, and perseverance.

• We never say “it’s not my job”.

  We are customer obsessed and always go the extra mile to look after our customers.

Brands

• Over 6,000 brands trust us.